Background: As a country with the largest number of netizens around the world, China enjoys improving social information\nservices based on the Internet. With such a large quantity of network users, it is inevitable for Chinaâ??s hospitals at various levels\nto provide patients and the public with information services by setting up their own official websites. But it is still elusive for the\nfactors affecting the information service quality of China Hospital. Objective: Identifies the factors affecting the information\nservice quality of the case of the Online website of a hospital in China.adding new content to the research fruits in this field. The\nresearch can effectively enhance the efficiency of hospital resource utilization, allocating limited resources to most efficient areas\nand leveling up the information service quality of hospitals to the largest extent. This ultimately improves patient satisfaction.\nMethod: This research investigates the factors affecting the information service quality of the case of a Chinese hospital online\nwebsite and by means of Delphi method, statistical analysis, and other research methods, formulates the Evaluation Indicator\nSystem for the Information Service Quality of the case of the Online website of a hospital in China. The research applies this\nsystem to the empirical research on the information service quality of the hospitalâ??s website and then makes a comparative\nanalysis between the research results and traffic data of the websites of other hospitals over the same period. Results: By means\nof the Bivariate Correlation, the author carried out a correlation analysis of the comprehensive evaluations of the information\nservice of the Online website of a hospital in China and the traffic data of the Online website of a hospital in China, including\nthe total traffic, PV and UV. For details of the analysis results, indicates that the correlation coefficient among the three objects\nis 1, a significant correlation. It also suggests that the comprehensive evaluations of the information service of A Chinese\nhospital website and the traffic of A Chinese hospital website are positively correlated. The information service quality of China\nHospital website is an important component of the hospitalâ??s overall service quality. This research on the information service\nquality of China Hospital website covers the websiteâ??s service functions, service quality, resources and the front-end and\nback-end technology systems. Discussion and conclusion: In the case that the China Hospital information service function\nis still not perfect, perfecting the functions of China Hospital website plays a decisive role in improving the information\nservice quality of the hospital. In addition, it can be inferred that after the information service function of China Hospital\nwebsite is improved or the evaluation of the functional quality attribute of website information service scores higher, the\nsupporting attribute of website information service will be the next key task for the hospital in enhancing its information\nservice quality is the improvement ratio of Functional quality attribute of website information service and the supporting\nattribute of website information service tend to be the same., And even the improvement rate of the supporting attribute is\nsometimes higher than the improvement rate of Functional quality. So The construction of a model of the comprehensive\nevaluation system on the information service of has pointed out a new direction in Chinaâ??s research in this field, This model is\nboth of high theoretical value and practical value.
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